You can read consumption estimate for all products you are actively tracking using the Candibell mobile app. For each product, the following information is displayed:
The same set of information is available to view on Candibell website. You will need to sign in using your Candibell account and credential, then navigate to Setting -> Sensor & Hub to view your current list of sensor and their status.
Candibell generate a new order for you using one of the three ways:
Press and hold on the sensor's button for 5 seconds until the sensor ring, indicating success.
No, automatic reorder will be skipped if any order is already placed for the current tracking cycle. Candibell's auto reorder feature will be engaged again at the next, a new, tracking cycle.
Remove the sensor from your account to prevent anyone from making an order. You can do so by navigate to setting page on your Candibell mobile app. Once the sensor is removed from your account, no automatic or manual order can be registered via this sensor for your account.
Typically 2 years in room temperature. The sensor uses the standard CR2032 battery which can be found commonly in store.
200 feet in clear sight. The actual working distance depending on obstacles in between and material of these obstacles. Consider an additional Hub if you have a large house, or have sensors spread on multiple floors.
Bluetooth Low Energy with custom protocol.
We are located in Andover, Massachusetts.
Candibell for Business helps merchants to increase customer loyalty and drive sales by offering Candibell IoT platform and Candibell hardware as a service. Candibell helps your customer to keep track of their product consumption and either intelligently place a reorder when the product is depleting, or conveniently via a quick button press, with all sales going through your branded store.
We offer tiered pricing options. There is a cost for Candibell Sensor and Hub, and when a new order is registered by Candibell Sensor. The price for hardware and metering rate depend on how many Candibell Sensor you deploy. When the number of sensors deployed is low, we charge a regular price for Candibell hardware and the metering rate for each new customer order is free. As more sensors are deployed, we subsidize part of the hardware cost, and start to meter each new product order. The more sensors you deploy, the more we subsidize and the lower metering rate is applied.
This is a tier largely for testing by merchant. We charge for full cost of the hardware within this tier. There is no additional cost to you when new product order is initiated via Candibell sensor.
A provider ID is a unique short string, consisting of 3-6 case insensitive letters. Your customer will use this code to subscribe to you as a merchant. After that they can link Candibell sensors to products that you sell.
As long as you stay in Tier 1, there is no cost for you to test Candibell for your merchant account. A credit card and valid shipping address are needed when you reserve any number of Candibell Sensor or Hub under your account.
We automatically generate a merchant key for you when you create your merchant account. This key is used when you make API request to Candibell service platform. You will not need to use this key if your integration option does not use our API.
2nd factor authentication will be added soon.
This information will be displayed to user when they subscribe to your store. Useful information such as customer and order support contact should be included in the description.
You must select between Email and API for notification or new product order. If you select "Email", then information about every new product order will be sent to you via email, including the customer's email and product information. If you select "Callback URL", then you will be notified for each new product order, as well as other events such as tracking start, new consumption events, usage idle event. It is up to you what to do with these types of real-time customer usage information. You will need to specify your call back url as well as authentication key if you select "Callback URL".
Start of new tracking cycle, sensor going into sleep, new consumption event, sensor being idle for a specified time, new order
Yes, it is an option you can enable on the profile page within merchant center. Once enabled, we will charge customer for the product price you defined. The money will be deposited to your account immediately for payout. There is a cost for card processing of 2.9% + 30c.
When you enable Candibell to charge customer for your products, you will need to setup an account on Stripe. If you already have a Stripe account you can log in on the redirect prompt. If you do not have a Stripe account, simply fill up the form and Stripe will create a new account for you. Please make sure you provide correct information on your tax and banking. If you are a cooperate, make sure your federal EIN and your contact information are correct. At the end of the process, you will be redirected back to Candibell merchant center.
You can review your payouts and process refund within the Stripe account you used to link to Candibell. Payouts are posted to your Stripe account in real time.
First you need to unlink your current Stripe account from Candibell by toggling the "Charge & Payout" option. Then turn on this option and follow the setup link to link to a different Stripe account.
For smaller quantity, it usually takes 3 days or less. For higher volume, please contact us.
When you specify a number of Candibell Sensor and Hub to purchase, we first look at our record to see how many sensors you've purchased and deployed in the past. The price for additional sensor and hub will be based on the total number of Candibell Sensors that you purchased and deployed at that point in time.
Yes, you can mix and match, just follow the instruction.
Please contact us.
This is typically an persistent, anonymous ID you use in your system to identify the product. It is optional.
A product image is best view in Candibell app when its a square image. You will get a warning when the ratio of the natural width and height deviates from 1 significantly. When this happens, the UI display within Candibell App is not optimal.
This is a rough estimate on the time it takes to fully consume one full package of the product. We understand this value varies depending on the household size, user habit, time of the year. An initial estimate is needed and the depletion model will calibrate itself to fit specific customer's situation over time.
This is a rough estimate of the number of total servings from one full package of the product. A single serving may include multiple capsules, tablets, or teaspoons. For example, a bottle of multivitamin has 60 capsules, the recommended dosage is two capsules before bed daily, then the total number of serving is 30. An initial estimate is needed and the depletion model will calibrate itself to fit specific customer's situation over time.
Yes. Changes to product name, caption, description, image, price will be reflected immediately. Changes to model parameters such as "Number of Serving" and "Consumption Cycle Time" will be applied to each customer's individual model. Each customer's individual depletion model will be adjusted towards the newly specified values, however the magnitude of individual adjustment will vary. All changes to product information are subject to audit.
Yes, the metering rate will effectively be zero with a product order with price of zero. In this case, the minimal commission rate for such product order may be applicable to your account.
The Candibell API and SDK allows merchant to interact with Candibell IoT platform programmatically. The API allows merchant to define and manage products they sell through Candibell sensor, associate and manage user and product with specific Candibell sensor, as well as search and manage ongoing tracking sessions and track orders generated.
The Candibell SDK allows Android and iOS mobile developers to interface with Candibell Sensor and Hub during their setup without knowing the detailed specification of Candibell Bluetooth protocol.
The API is free and open to any merchant. To access the API first sign up as a merchant from the Candibell Merchant Center and then navigate to the API & SDK section.
It is possible to test your integration against Candibell development server. The development server is a separate sandbox with identical logic as the production server. To switch your account to point to the development server, use the switch within the Candibell Merchant Portal. When you are transacting on Development server, you experience the same set of APIs, but no cost will incur.
Candibell APIs are authenticated using your merchant key. You can view and rotate this key in the profile section of the Merchant Center.
An interactive Swagger-based description can be found in the Merchant Center. You will need to create a merchant account and sign in to view the documentation.
If you choose notification be sent to your callback Url, events such as new order, start of tracking, new consumption will be posted to the URL you specify. You will need to implement your own logic - the implementation of these callback APIs to handle these events.
We currently support simple HTTP authentication. When posting to your callback URL, the "Authorization" header will be populated with your callback API's key. You can specify this key under the profile section in the Merchant Center.
It depends on what your notification setting. You will either get an email with details about the order, or be notified on your callback API.
In real time.
The status for each order can be updated from Merchant Center or via Candibell Order API. If your customer is using Candibell mobile app, and when you update the order status, the corresponding display will also be updated in the Candibell mobile app.
You can search and view all of your orders from Candibell Merchant Center, or via Order API.
Customers are identified using their email. Please instruct your customer to sign up Candibell using the email that you use to identify your customer.
If you are unable to fulfill the order, you may mark the order' status as CANCELLED. Your customer will be able to see the status from the Candibell mobile app. We recommend you notify your customer on a separate channel as well.
You should complete the payment process and fulfillment process. For example, if your customer already have a credit card on file in your system, you should complete a charge to the card, fulfill the order and notify your customer with email or text message. There is no change to the fulfillment and order processing procedures after you receive an order notification from Candibell.
For every product that you list on Candibell for sell, you can query, in real-time, usage and consumption information from your customers. This includes number of consumption since the beginning of tracking cycle, last consumption time, estimated quantity remaining as well as prediction of time of the next order.
Yes. You can query manually within the Candibell Merchant Center, or use the Session API to query programmatically.
You can only view and query for usage analytics data for products that you sell, and for which any users are tracking.
We still send out invoice to each merchant even when no cost was incurred in the last billing cycle.
Your billing cycle starts on the first day you sign up as a Candibell merchant. Your invoice will be billed monthly from the credit card you filed with us.
We will try to charge to your card again. You can view invoices that are past due, and follow the payment link to manually pay the invoices.
Yes, you can do that under the billing section in Merchant Center.
We can order specific color of Sensor and/or silicone cases at a modest fee. The quantity of sensor you are ordering needs to be at least in the Ks.
Yes, the quantity of sensor you are ordering needs to be at least in the Ks. There will be a lead time for tooling preparation and a fee to cover the cost and labor.
Absolutely, love to hear your requirements. Please contact us.